Vol. 3 No. 1 (2007): MARCH 2007

Articles

• ANALISA PERBANDINGAN HARAPAN BUSINESSWOMEN DAN BUSINESSMEN DALAM PEMILIHAN SEBUAH HOTEL DITINJAU DARI SEGI ATRIBUT HOTEL DAN PENGGUNAAN AMENITIES HOTEL

  Ruly Naftali Lesmana,  Human Resources Supervisor, Marketing & Logistic Head of Hongkong Noodle Group,

  Damian Dionisius,  Alumnus, Faculty of Economics, Petra Christian University,

  1-17

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  https://doi.org/10.9744/jmp.3.1.1-17

• THE IMPORTANCE OF CUSTOMER SATISFACTION AND SUPREME SERVICE PROVISION IN THE HOTEL INDUSTRY: A CASE STUDY OF SURABAYA PLAZA HOTEL

  Yusak Anshori,  Doctorate Candidate Airlangga University Surabaya, General Manager Surabaya Plaza Hotel, Executive Director Surabaya Tourism Promotion Board,

  Viviane Langner,  School of Economics, INHOLLAND Hogeschool Haarlem, Netherlands,

  18-25

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  https://doi.org/10.9744/jmp.3.1.18-25

• THE TYPES OF ORGANIZATIONAL CULTURE OF MIDDLE-SIZED RESTAURANTS IN THE NETHERLANDS SUITABLE FOR PLACING INDONESIAN STUDENT TRAINEES

  Deborah Christine Widjaja,  Faculty of Economics, Petra Christian University,

  Klaes Eringa,  Programme Director of the CHN University, School of Graduate Studies, MA in International Service Management Programme, the Netherlands,

  Sjoerd Gehrels,  Programme Director of the CHN University, School of Graduate Studies, MA in International Hospitality Management Programme, the Netherlands,

  26-33

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  https://doi.org/10.9744/jmp.3.1.26-33

• ANALISA KUALITAS LAYANAN SEBAGAI PENGUKUR LOYALITAS PELANGGAN HOTEL MAJAPAHIT SURABAYA DENGAN PEMASARAN RELASIONAL SEBAGAI VARIABEL INTERVENING

  Edwin Japarianto,  Faculty of Economis, Petra Christian University,

  Poppy Laksmono,  Alumnus, Faculty of Economis, Petra Christian University,

  Nur Ainy Khomariyah,  Alumnus, Faculty of Economis, Petra Christian University,

  34-42

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  https://doi.org/10.9744/jmp.3.1.34-42

• ANALISA HUBUNGAN BRAND STRATEGY YANG DILAKUKAN GOOTA JAPANESE CHARCOAL GRILL AND CAFE DAN BRAND EQUITY YANG SUDAH DITERIMA KONSUMEN

  Fera Kusno,  Supervisor Sushi-Tei Japanese Restaurant,

  Amanda Radityani,  Alumnus, Faculty of Economis, Petra Christian University,

  Monika Kristanti,  Faculty of Economics, Petra Christian University,

  43-56

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  https://doi.org/10.9744/jmp.3.1.43-56