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Langner, Viviane, School of Economics, INHOLLAND Hogeschool Haarlem, Netherlands
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Jurnal Manajemen Perhotelan Vol. 3 No. 1 (2007): MARCH 2007 - Articles
THE IMPORTANCE OF CUSTOMER SATISFACTION AND SUPREME SERVICE PROVISION IN THE HOTEL INDUSTRY: A CASE STUDY OF SURABAYA PLAZA HOTEL
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