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Cornelia S., Ellys, Alumni Program Manajemen Perhotelan, Fakultas Ekonomi, Universitas Kristen Petra, Indonesia
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Jurnal Manajemen Perhotelan Vol. 4 No. 2 (2008): SEPTEMBER 2008 - Articles
ANALISA PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN DI LAUNDRY 5ASEC SURABAYA
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