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Wijaya, Serli, Petra Christian University, Indonesia
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Jurnal Manajemen Perhotelan Vol. 9 No. 2 (2023): SEPTEMBER 2023 - Articles
ANALISIS KEPUASAN DAN KETIDAKPUASAN TAMU HOTEL NOVOTEL: PENDEKATAN TEXT MINING ATAS ULASAN DARING PADA SITUS WEB TRIPADVISOR
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