Vol. 1 No. 1 (2005): MARCH 2005

Articles

• UNDERSTANDING HOSPITALITY ACTIVITIES: SOCIAL PRIVATE AND COMMERCIAL DOMAIN

  Sienny Thio

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  Abstract View: 620 , PDF Download: 682

• MANAGING SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH

  Deborah Christine Widjaja

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  Abstract View: 86 , PDF Download: 151

• PERENCANAAN STRATEGIS PEMASARAN UNTUK MENCIPTAKAN SUSTAINABLE COMPETITIVE ADVANTAGE (KASUS PADA PROGRAM STUDI MANAJEMEN PERHOTELAN UK PETRA DI SURABAYA)

  Marcus Remiasa

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  Abstract View: 84 , PDF Download: 191

• THE EFFECT OF LOYALTY PROGRAMS ON CUSTOMER LOYALTY IN THE HOSPITALITY INDUSTRY

  Serli Wijaya

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  Abstract View: 163 , PDF Download: 585

• CAN CHILDREN AND ELDERLY BE SERVED IN THE SAME RESTAURANT?

  Adeline Wonoseputro

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  Abstract View: 38 , PDF Download: 100