Vol 1, No 1 (2005)

MARCH 2005

Table of Contents

Articles

UNDERSTANDING HOSPITALITY ACTIVITIES: SOCIAL PRIVATE AND COMMERCIAL DOMAIN PDF
Sienny Thio
MANAGING SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE MOMENT OF TRUTH: A THEORETICAL APPROACH PDF
Deborah Christine Widjaja
PERENCANAAN STRATEGIS PEMASARAN UNTUK MENCIPTAKAN SUSTAINABLE COMPETITIVE ADVANTAGE (KASUS PADA PROGRAM STUDI MANAJEMEN PERHOTELAN UK PETRA DI SURABAYA) PDF
Marcus Remiasa
THE EFFECT OF LOYALTY PROGRAMS ON CUSTOMER LOYALTY IN THE HOSPITALITY INDUSTRY PDF
Serli Wijaya
CAN CHILDREN AND ELDERLY BE SERVED IN THE SAME RESTAURANT? PDF
Adeline Wonoseputro