KOMPARASI PERSEPSI KEPUASAN TAMU SECARA LISAN DAN TERTULIS KETIKA MENGINAP DI HOTEL BINTANG EMPAT. Jurnal Manajemen Perhotelan, [S. l.], v. 5, n. 2, p. 94–101, 2020. DOI: 10.9744/jmp.5.2.94-101. Disponível em: https://jurnalperhotelan.petra.ac.id/index.php/hot/article/view/22587. Acesso em: 5 jun. 2026.