THE IMPORTANCE OF CUSTOMER SATISFACTION AND SUPREME SERVICE PROVISION IN THE HOTEL INDUSTRY: A CASE STUDY OF SURABAYA PLAZA HOTEL. jmp [Internet]. 2007 Jun. 6 [cited 2026 Jun. 5];3(1):18-25. Available from: https://jurnalperhotelan.petra.ac.id/index.php/hot/article/view/16600