JAP, V.; HARTANTO, J.; WIJAYA, S. ANALISIS KEPUASAN DAN KETIDAKPUASAN TAMU HOTEL NOVOTEL: PENDEKATAN TEXT MINING ATAS ULASAN DARING PADA SITUS WEB TRIPADVISOR. Jurnal Manajemen Perhotelan, [S. l.], v. 9, n. 2, p. 71-80, 2023. DOI: 10.9744/jmp.9.2.71-80. Disponível em: https://jurnalperhotelan.petra.ac.id/index.php/hot/article/view/26718. Acesso em: 17 may. 2024.