GRACIELLA, C.; HUTAMA, E. D.; ANDREANI, F. ANALISIS FAKTOR BRAND CITIZENSHIP BEHAVIOR PADA HOTEL SHERATON SURABAYA. Jurnal Manajemen Perhotelan, [S. l.], v. 6, n. 2, p. 72-78, 2020. DOI: 10.9744/jmp.6.2.72-78. Disponível em: https://jurnalperhotelan.petra.ac.id/index.php/hot/article/view/23133. Acesso em: 28 apr. 2024.