ANSHORI, Y.; LANGNER, V. THE IMPORTANCE OF CUSTOMER SATISFACTION AND SUPREME SERVICE PROVISION IN THE HOTEL INDUSTRY: A CASE STUDY OF SURABAYA PLAZA HOTEL. Jurnal Manajemen Perhotelan, [S. l.], v. 3, n. 1, p. 18-25, 2007. DOI: 10.9744/jmp.3.1.18-25. Disponível em: https://jurnalperhotelan.petra.ac.id/index.php/hot/article/view/16600. Acesso em: 27 apr. 2024.