GEHRELS, S. A.; KRISTANTO, S.; ERINGA, K. MANAGING WORD-OF-MOUTH COMMUNICATION IN MICHELIN STARRED RESTAURANTS IN THE NETHERLANDS. Jurnal Manajemen Perhotelan, [S. l.], v. 2, n. 2, 2006. DOI: 10.9744/jmp.2.2. Disponível em: https://jurnalperhotelan.petra.ac.id/index.php/hot/article/view/16510. Acesso em: 3 may. 2024.