WIDJAJA, D. C. MANAGING SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH. Jurnal Manajemen Perhotelan, [S. l.], v. 1, n. 1, 2005. DOI: 10.9744/jmp.1.1. Disponível em: https://jurnalperhotelan.petra.ac.id/index.php/hot/article/view/16233. Acesso em: 2 may. 2024.