SANTOSO, Monica Tancia; TANG, David Handranatan; APRILIA, Adriana. PENGARUH SERVICE RECOVERY TERHADAP KEPUASAN KONSUMEN DI HOTEL BINTANG 4 DAN 5 DI KOTA SURABAYA. Jurnal Manajemen Perhotelan, [S. l.], v. 8, n. 2, p. 59–68, 2023. DOI: 10.9744/jmp.8.2.59-68. Disponível em: https://jurnalperhotelan.petra.ac.id/index.php/hot/article/view/25606. Acesso em: 9 oct. 2025.