ANALISA PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN DI LAUNDRY 5ASEC SURABAYA. Jurnal Manajemen Perhotelan, [S. l.], v. 4, n. 2, p. 45–57, 2012. DOI: 10.9744/jmp.4.2.45-57. Disponível em: https://jurnalperhotelan.petra.ac.id/index.php/hot/article/view/18423. Acesso em: 5 jun. 2026.