, Doctorate Candidate Airlangga University Surabaya, General Manager Surabaya Plaza Hotel, Executive Director Surabaya Tourism Promotion Board

• Jurnal Manajemen Perhotelan Vol. 3 No. 1 (2007): MARCH 2007 - Articles
  THE IMPORTANCE OF CUSTOMER SATISFACTION AND SUPREME SERVICE PROVISION IN THE HOTEL INDUSTRY: A CASE STUDY OF SURABAYA PLAZA HOTEL
  Abstract  PDF